Worcester TRANSPORT SERVICEs

Privacy and GDPR Policy
Worcester Transport Services
Website: www.worcester-transport-services.co.uk

Worcester Transport Services is committed to safeguarding your privacy and ensuring that your personal data is handled in accordance with the General Data Protection Regulation (GDPR) and other relevant privacy laws.

1. Information We Collect

We may collect and process the following personal data:

• Contact Details: Name, email address, phone number, and other information you provide via contact forms or booking inquiries.
• Location Data: GPS data when using our services, such as live driver tracking.
• Payment Information: Payment details for services rendered.
• Website Usage: IP address, browser type, pages visited, and other analytics data.
• Communication Records: Emails, messages, or call details for customer service and inquiries.

2. How We Use Your Data

Your personal data is used to:

• Deliver our vehicle transport and recovery services.
• Provide live location updates via WhatsApp or other tools.
• Respond to inquiries and communicate effectively.
• Process payments and manage bookings.
• Comply with legal obligations and protect our rights.
• Improve our website and user experience through analytics.

3. Legal Basis for Processing

We process your personal data under the following legal bases:

• Consent: When you actively provide information via forms or opt-in for communications.
• Contractual Necessity: To fulfill our service agreements.
• Legal Obligations: To comply with regulations or law enforcement requests.
• Legitimate Interests: To improve our services and ensure operational efficiency.

4. Data Sharing and Storage

We do not sell your data to third parties. However, your data may be shared with trusted third parties, such as:

• Payment processing providers.
• Drivers and contractors delivering your service.
• IT service providers managing our website and systems.

All personal data is stored securely and retained only as long as necessary for its intended purpose or as required by law.

5. Your GDPR Rights

Under GDPR, you have the right to:

• Access, update, or delete your personal data.
• Withdraw consent for data processing.
• Request data portability.
• Object to data processing for marketing purposes.
• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights are violated.

To exercise your rights, contact us at info@worcester-transport-services.co.uk.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and collect analytics data. For detailed information, refer to our Cookie Policy.

7. Contact Information

If you have any questions or concerns about this policy, please contact:
Worcester Transport Services
Email: info@worcester-transport-services.co.uk
Website: www.worcester-transport-services.co.uk